The Nations Leading DC Jack Repair Experts

  • No fix, No fee policy*
  • One Year Warranty*
  • $69 parts & labor on most models
  • Free cleaning and new thermal paste
  • Thousands of dc jacks repaired!

Standard Repair Service

Starting At

$69

Get Started

1 to 3 business day turnaround

Express Repair Service

Starting At

$99

Get Started

Next day turnaround

What is a dc jack on a laptop?


You’re more than likely at this website if you’re having power problems with your laptop that you need fixed or have questions about it before you try and get it repaired.  This can be very frustrating and at Pomeroy Computing, we’re here to help you get the information you need. Whether that’s using our videos to fix it yourself or offering our nation wide mail in repair services.

The power jack is a small board level part that provides a throughput for power to run and charge your laptop.  It’s a small box that consists of a combination of metal, plastic and potentially wires depending on the design.  There are two different types of charging ports on a laptop.  The first type is a soldered on plug that attaches to the motherboard.  The second is a cable style design (wire) that plugs directly into the notebook motherboard.

What do I do to get started?


Below you will find general information on how to diagnose and test your laptop no matter what the make and model. On our youtube channel we provide soldering guides, tear down and disassembly videos, and general laptop repair information. If you find this is above your tech comfort level we also have information on how to get your laptop’s power jack fixed by us through our mail in service program. You can also click on “Questions” above to get free consulting and diagnostics about the specific power problem your computer is having.

Norm Lloyd
Norm Lloyd
2023-09-06
Glad I found Steve at Pomeroy Computing. Steve is not only an excellent technician but an honest and fair man, the kind of man you can do business with on a handshake. Steve worked with me to find the best solution for my predicament at the least possible cost. It's hard to find a trustworthy affordable small business in the sea of giant corporate big tech companies. Steve Pomeroy is a gem in the repair industry. I'm keeping his number handy!
Peter Mirone
Peter Mirone
2023-09-02
Excellent service! I recommend this company
Brad Miller
Brad Miller
2023-06-22
Thanks to Steve at Pomeroy Computing! My desktop (which has an extensive music collection and expensive audio editing software) crashed out of nowhere. I read his reviews and knew he was the company I wanted to do business with. I dropped off my desktop and a few hrs later it was ready. He was nice, knowledgeable, and extremely well priced. I highly recommend this company for all computer repairs and upgrades. Thanks Steve!
Meli Denis
Meli Denis
2023-06-03
I found Steve in google flooded with great reviews, tech is not my area so I needed to find a trustworthy place/person. And I did. He was flexible quick and honest. Will definitely use his services in the future for all my technology inquiries. Thank you Steve!
Eldar “Elka” Almyashov
Eldar “Elka” Almyashov
2023-04-01
Fast and professional. Very nice to talk too. Will ask him for help again
stephen bodanske
stephen bodanske
2023-03-15
Could not be better. Fast and specific repairs. All aspects of sending our laptop to Pomeroy were perfect-and exceptionally reasonable. Thank you.
Maibritt Canterbury
Maibritt Canterbury
2023-03-11
Excellent!
Eric G
Eric G
2023-02-15
I needed to have my laptop power jack replaced, I was referred to Pomeroy Computer Repair and Steve was efficient and quickly repaired my laptop. Price was great and he delivered my PC to me I highly recommend Pomeroy Computer!
Joey Carvel
Joey Carvel
2023-02-06
Highly recommend! Repair of computer was fast, reliable, and reasonably priced. Great customer service!
CHADD
CHADD
2023-01-31
Fantastic work!! Very friendly, & helpful, answered all my questions and repaired my computer extremely fast!! Will be using your services again for sure!!! Thanks!! A++++++

Helpful Links


Download the Repair Form

How do I know if my power jack is broken?


Laptop Power Jack Repair
Charging port replaced on an Asus Zenbook laptop.

When your laptop is having power issues related to the jack they are usually pretty specific. For example, a common symptom of this power failure is the connection where you plug the tip of the ac adapter into your laptop feels very loose. The connection between to the two should feel solid and snug. If it feels loose then your charging port may be making a poor connection. Moreover, this loose connection is a problem with the dc jack not making proper contact to the motherboard or the cable style jack is simply broken. This can occur because the laptop cord was tripped on or stress was applied to the area where you plug the ac adapter in over time.

When the connection is bad you will also usually get a subset of symptoms. An example of this is the notebook going back and forth from battery to ac power. This is typically intermittent and can depend on the angle that you’re holding the plug in to make proper contact. It’s also possible that you’re getting some heat build up at the location of where you plug the ac adapter into the computer.

On the other hand I see customers laptops where they think the power port has gone bad but it’s actually a different type of failure.  A common thing I see is when a laptop just dies suddenly and abruptly.  The computer is working just fine one minute and the next it shuts off and won’t come back on. This is a typical motherboard failure symptom. When the power plug fails it will usually be a progressive and intermittent failure over time with the symptoms mentioned above barring the laptop taking a fall or someone tripping over the cord.

What services do you offer and how does this work if I’m considering shipping in my laptop for repair?


Pomeroy Computing is a nationwide mail-in laptop repair shop. The charge port repair is our specialty but we are experts that can handle whatever problem you’re having with your notebook.

If your computer has the symptoms of a bad jack or any other power issue then contact us. Please include the make, model, and symptoms you’re experiencing. We offer free technical support help and diagnostic services to fix the power jack on your laptop.

How do I fix my broken power jack?


Before you do anything, the laptop will need to be taken apart down to the motherboard. Below is a video of Pomeroy Computing performing a dc jack repair on an Asus motherboard. It had a physically broken charge port that requires soldering to remove and replace. If you’re looking into trying to fix it yourself you will need:

  • Quality Soldering Iron (I use a Hakko FX888D)
  • Flathead style soldering tip (seen in video) for your Hakko or equivalent iron.
  • De-soldering Braid
  • Flux
  • Solder

The first step in a repair is to add solder and flux to the solder points of the broken jack. This will get the old solder flowing and easier to remove. Second, you use the de-soldering braid to remove all the new applied solder and existing old solder. When you have removed it from the through holes you can take off the old port. Next, you install the new jack onto the motherboard and add new solder to the through holes. If everything has been done correctly you will have a good connection to the motherboard and power is restored to the laptop.

Pomeroy Computing provides a how to guide on re-soldering a new power charge port on an Asus laptop.

How much does it cost to replace a power jack on a laptop?

The price to replace a bad jack ranges in price. I’ve seen it as low as $50 and up to $250+. The part itself costs anywhere from $5 up to $50. When you have a common make and model (ex. Dell 15 3000) the part is usually cheap. If you have a high end laptop and not many were made of that model it could have an expensive proprietary port. Pomeroy Computing charges $69 parts and labor on most laptop makes and models.

Can I bypass the dc jack and charge the notebook a different way?

Usually the answer is no. The charge port fulfills the power requirements for a laptop more than something like USB that has limited power. There are rare cases where a laptop can also be charged on the USB-C connection or the battery is removable and can be installed into external battery charger.

About Us:

Pomeroy Computing has been providing professional and affordable power jack repair services to the nation since 2007. In that time, thousands of people have shipped in their laptops, netbooks, tablets and ultrabooks and more. Contrary to what you’ve heard, the motherboard doesn’t need to be replaced and the plug can be fixed!

Why choose Pomeroy Computing to fix your laptop?

I know how important computers are to work and personal life. I pride myself in quality work, customer service and fast turnaround times using the best available parts. If you look at our A BBB rating, google reviews and facebook page you’ll know your notebook is getting fixed quickly by an expert in laptop repairs. I guarantee the work for a year which is well beyond the standard 30-90 days most repair shops offer.

News:

We are now located at 4930 Egret Place, Coconut Creek, FL 33073 in Coconut Creek! We also serve the surrounding Broward/Palm Beach county area such as Parkland, Boca Raton, Coral Springs, Coconut Creek, Deerfield Beach, Pompano Beach and Margate.

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